Privacy policy

Effective Date: July 22, 2026

At Sphereoutfit, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, and protect your personal information.

1. Information We Collect
Personal Information: When you place an order or interact with our website, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.
Usage Data: We may collect data about your interaction with our website, including your IP address, browser type, and browsing behavior to improve our services and user experience.
WhatsApp Data: When you contact us on WhatsApp, we collect your WhatsApp number, the content of your messages, voice notes, and any images you send (such as product photos or payment receipts).

2. How We Use Your Information
Order Processing: We use your personal information to process and fulfill your orders, including verifying and shipping your purchases.
Customer Service: Your contact information may be used to provide customer support, send order confirmations, and notify you of updates related to your orders.
WhatsApp Assistance: Messages sent to our WhatsApp business number are used to answer product questions, take orders, and handle returns. Some replies are generated by an AI assistant that is supervised by our team. Your chat history and order details may be stored so we can serve you better on future orders.
Marketing: With your consent, we may use your email address or WhatsApp number to send promotional materials and updates about our products and services. You can opt-out of these communications at any time.
Improvement of Services: We use usage data to analyze trends and improve our website and services.

3. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Our website uses SSL encryption to protect your data during transmission. We also employ secure servers and access controls to safeguard stored data. Customer records are only accessible to authorised members of our team.

4. Sharing Your Information
Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, processing payments, delivering orders, and providing customer support technology. These providers are obligated to protect your information and use it only for the purposes specified by us.
Legal Requirements: We may disclose your information if required by law or in response to valid requests from public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the business assets.

5. Your Rights
Access and Correction: You have the right to access and update your personal information. You can request a copy of your data or make corrections by contacting us at sphereeoutfit@gmail.com.
Opt-Out: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails, replying STOP on WhatsApp, or contacting us directly.
Data Deletion: You may request the deletion of your personal information by contacting us. Please note that certain information may be retained as required by law or for legitimate business purposes.

6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: sphereeoutfit@gmail.com
Phone: +923022967511
Address: Karachi Liaquatabad C Area 3/16