Refund policy

Effective Date: August 26, 2024

At Sphereoutfit, we aim to provide you with a satisfying shopping experience. If you are not entirely pleased with your purchase, please review our return and refund policy below.

1. Return and Exchange Policy

Return Requests:

  • You must notify us of any issues with your order within 24 hours of receiving the parcel. Complaints made after this period will not be eligible for return or exchange.
  • To initiate a return or exchange, please contact our Customer Service at sphereeoutfit@gmail.com or +923022967511 with your order details.

Return Process:

  • Our team will provide instructions for returning the item and processing your request.
  • Returned items must be in their original condition, including tags and packaging. We cannot accept returns for used or damaged items.

Digital Photography and Color Variations:

  • Due to differences in digital photography and screen displays, there may be slight variations in color between the product images on our website and the actual product.
  • Such color differences are not considered valid reasons for return or refund.

Size Confirmation:

  • Please carefully review and confirm your size before placing an order.
  • We cannot process returns or exchanges for size issues if the size was confirmed at the time of purchase.

2. Refund Policy

Refund Processing:

  • Upon receipt and inspection of the returned item, we will process your refund or exchange request.
  • Refunds will be issued to the original payment method used at the time of purchase.

Shipping Costs:

  • Shipping costs are non-refundable.
  • If you return an item for reasons other than a defect or error on our part, you will be responsible for the return shipping costs.

Timeframe:

  • Refunds are typically processed within 7-10 business days from the date we receive the returned item.

3. Contact Us

For any questions or concerns regarding returns and refunds, please contact us at:

Email: sphereeoutfit@gmail.com
Phone: +923022967511
Address: Karachi Liaquatabad C Area 3/16

Thank you for choosing Sphereoutfit. We appreciate your understanding and cooperation!