Refund policy

Effective Date: July 22, 2026

At Sphereoutfit, we aim to provide you with a satisfying shopping experience. Please read our return and exchange policy carefully before placing an order.

1. Unboxing Video (Important)

We strongly recommend that you record a clear 360-degree unboxing video while opening your parcel, starting from the sealed packet before it is opened.

A complete unboxing video is REQUIRED to claim any of the following:
* Damaged or defective item
* Wrong item or wrong colour received
* Missing item from the parcel

Without an unboxing video, we are unable to verify these claims and the request may not be accepted.

2. Complaint Window

* Any issue must be reported within 24 hours of receiving your parcel.
* Complaints made after 24 hours will not be eligible for return or exchange.
* To report an issue, message us on WhatsApp at +923022967511 with your order number and the unboxing video. Our team will guide you through the complete process.

3. What Is Covered

We accept returns and exchanges only where the fault is on our side:
* Damaged or defective item
* Wrong item, wrong colour, or wrong size sent by us
* Missing item from the parcel

In these cases the replacement is completely free and no extra charges apply.

4. What Is Not Covered

We do not offer returns, exchanges or refunds in the following cases:
* Change of mind or the product not being liked after delivery
* Size issues where the size was confirmed by the customer at the time of order
* Slight colour differences caused by digital photography, screen settings or lighting
* Items that have been used, washed, altered, or returned without original tags and packaging

Size Guidance: Sizes are standard fit. If you are unsure about your size, please message us on WhatsApp before ordering and our team will guide you. Once a size is confirmed at the time of order, it cannot be exchanged.

5. Return Process

1. Report the issue on WhatsApp within 24 hours with your order number and unboxing video.
2. Once approved, send the parcel to our warehouse through Pakistan Post only:
   Sphereoutfit, Liaquatabad C Area 3/16, Karachi
   (Please do not use TCS, Leopards or other couriers, as their charges are higher.)
3. Share the return tracking number with us after posting.
4. Once the parcel reaches our warehouse, our team will inspect the item.
5. If the claim is approved, the replacement item is dispatched the next working day and you will receive a new tracking ID.

Returned items must be unused and in their original condition with all tags and packaging intact.

6. Refunds

* Exchange is our standard resolution. Refunds are issued only when a replacement is not available.
* Approved refunds are processed within 7-10 business days after the returned item is received and inspected.
* Refunds are issued to the original payment method. For Cash on Delivery orders, refunds are made via EasyPaisa, JazzCash or bank transfer.
* Delivery charges are non-refundable.

7. Contact Us

Email: sphereeoutfit@gmail.com
Phone / WhatsApp: +923022967511
Address: Karachi Liaquatabad C Area 3/16

Thank you for choosing Sphereoutfit. We appreciate your understanding and cooperation.